Smile Solutions Data Breach: What Patients Need to Know
If you've ever been a patient at Smile Solutions of Goodlettsville, Tennessee, your personal information may have been compromised. A recent cybersecurity incident involving a third-party debt collection agency has put sensitive data at risk — and patients are being urged to take steps to protect themselves.
What Happened?
Smile Solutions recently disclosed that one of its former vendors, Nationwide Recovery Services (NRS), was the target of a cyberattack. The breach, which took place in July 2024, impacted patients whose accounts were sent to NRS for collection between December 2001 and July 2024. Unauthorized individuals accessed NRS’s systems, leading to a potential leak of sensitive personal and financial data.
Smile Solutions was informed about the breach on March 28, 2025, and began notifying affected individuals soon after. Although Smile Solutions itself wasn’t directly hacked, the incident highlights the risks associated with third-party data handling.
What Kind of Information Was Compromised?
The scope of the breach varies, but potentially exposed data may include:
Patient names
Mailing addresses (at time of debt referral)
Dates of birth
Social Security numbers
Bank or payment account information
Details related to dental procedures or services used for debt recovery
This combination of information can significantly increase the risk of identity theft or financial fraud.
Legal and Financial Impact
This breach may open the door to legal action against Smile Solutions. Patients could argue that the company failed to properly vet or monitor its vendors or to respond quickly enough to the breach — both common allegations in data privacy class action lawsuits.
If you’re affected, you may be eligible for compensation related to:
Fraudulent charges or accounts
Time spent dealing with credit monitoring and dispute resolution
Emotional harm or distress
Out-of-pocket expenses like freezing credit or purchasing protection services
Steps You Should Take Immediately
If you’ve received a breach notice from Smile Solutions or suspect your data was compromised, here are some critical next steps:
Monitor Your Accounts – Keep a close watch on your credit card and banking activity for unfamiliar charges.
Get a Credit Report – Check your reports from all three bureaus (Equifax, Experian, and TransUnion) for anything suspicious.
Use Fraud Alerts and Freezes – You can add a fraud alert or freeze your credit to help prevent new accounts from being opened in your name.
Sign Up for Free Credit Monitoring – Smile Solutions is reportedly offering identity protection services. Take advantage of them if eligible.
Report Identity Theft – If you believe you’ve been targeted, contact the FTC, your state attorney general, or local law enforcement.
How to Join a Lawsuit for the Smile Solutions Breach
If your personal information was exposed, you may have legal options. Class action lawsuits allow people affected by corporate data breaches to seek justice together — and recover financial damages.
At Dapeer Law, we help consumers navigate data breach claims by connecting them with experienced attorneys who understand the nuances of cybersecurity litigation.
Joining a class action could help you receive:
Reimbursement for financial losses
Compensation for time and stress
Accountability for lax data security practices
Stay Protected. Stay Informed.
Your data privacy matters. If you believe your information was part of the Smile Solutions breach, don’t wait. Submit a claim today to find out whether you qualify to join a class action lawsuit and take the first step toward securing justice.