Got a data breach letter from Navigate360?
Dapeer Law, P.A. is investigating a potential class action against Navigate360, a company located in Richfield, Ohio, on behalf of individuals whose personal information may have been subject to unauthorized access in a data security incident. According to Navigate360's notice letter, an unauthorized third party accessed one of its systems and obtained copies of some data between November 21, 2025 and March 5, 2026.
Latest on the Navigate360 data breach
- : Dapeer Law opened its investigation following notice filings posted by the California, Massachusetts and Texas Attorneys General and the South Carolina Department of Consumer Affairs.
Who qualifies for the Navigate360 data breach investigation
You may be eligible to participate in a class action if any of the following applies:
- You received a data breach notification letter from Navigate360.
- Your letter offered complimentary credit monitoring and identity protection services through HaystackID.
- Navigate360's letter told you that some of the files obtained in the incident may have contained your information.
- No proof of harm required to consult with counsel. You do not need to have already suffered identity theft to explore your legal options.
- Excluded: individuals who did not receive a breach notice and whose information was not involved in the incident.
Not sure if you qualify?
Send us your notice, we'll confirm your eligibility at no cost.
What happened in the Navigate360 data breach
On or about March 18, 2026, Navigate360 became aware of suspicious activity on one of its systems, according to its notice letter. An investigation conducted with the assistance of a cybersecurity firm determined that an unauthorized third party accessed one of its systems and obtained copies of some data between November 21, 2025 and March 5, 2026. Navigate360 engaged a data mining firm to review that data and determined that some of the files may have contained individuals' information.
The incident was reported to Massachusetts on October 23, 2026 and to South Carolina on October 27, 2026, more than seven months after the suspicious activity was discovered. The Massachusetts filing lists 1,096 Massachusetts residents and the South Carolina filing lists 10,297 South Carolina residents. The letter says the personal information that may have been subject to unauthorized access includes name and other data elements, which the posted sample letter leaves as a placeholder; the Massachusetts filing lists name. Navigate360 is offering complimentary credit monitoring and identity protection services through HaystackID, and the posted letter does not show the number of months.
The letter says Navigate360 has no evidence of misuse of any personal information for fraud or identity theft and that the information involved varies for each individual. Whether Navigate360's security practices met legal standards, and whether the time between discovery and notice caused additional harm, are among the issues being evaluated.
What to do if you got a Navigate360 data breach letter
Keep your notice letter
Do not discard it. Your letter contains the activation code for the HaystackID credit monitoring and is important evidence if you decide to participate in a lawsuit.
Enroll in the free HaystackID credit monitoring
Enroll at www.equifax.com/activate using the activation code in your letter. The letter says you must enroll within 90 days from the date of the letter. Accepting this benefit does not waive your right to pursue legal action.
Place a fraud alert or credit freeze
Contact Equifax, Experian, and TransUnion to place a fraud alert or freeze on your file. Request a free weekly credit report from AnnualCreditReport.com, and use the FTC's IdentityTheft.gov recovery guide.
Speak with a data breach attorney
Consultations with Dapeer Law are free and confidential. We'll review your notice, explain your options, and advise whether you may be eligible to join a class action.
Submit your notice for a free review
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Navigate360 breach timeline
Compensation you may be entitled to
Out-of-pocket expenses
Credit freezes, identity restoration services, and other costs incurred responding to the breach.
Time spent monitoring
Hours spent reviewing accounts, disputing fraudulent charges, and dealing with identity theft issues.
Identity theft & fraud losses
Unreimbursed funds stolen from accounts, unauthorized credit lines, or tax refund fraud tied to the breach.
Statutory damages
Certain state data breach and consumer protection statutes provide for fixed damages regardless of actual loss.
Injunctive relief
Court orders requiring Navigate360 to implement stronger data security practices going forward.
Compensation categories depend on applicable state law, the types of data exposed, and documented losses. No recovery is guaranteed.
Navigate360 data breach FAQ
I received a data breach letter from Navigate360. What should I do? +
Keep the letter, enroll in the complimentary HaystackID credit monitoring at www.equifax.com/activate within 90 days of the letter date, review your account statements and credit reports, consider a fraud alert or credit freeze, and contact a data breach attorney for a free consultation. Accepting credit monitoring does not waive your right to sue.
Is the Navigate360 data breach letter real or a scam? +
Navigate360 has reported this incident to the California, Massachusetts and Texas Attorneys General and the South Carolina Department of Consumer Affairs. Compare your letter to the official filing linked in Sources below, and use only the enrollment website and phone number printed in your letter. Be cautious of unexpected calls, texts or emails about the breach that ask for your Social Security number or account login. If you are unsure, send your letter to Dapeer Law for a free review.
Am I eligible to join a class action against Navigate360? +
If you received a breach notice from Navigate360 about this incident, you are likely eligible for a free case evaluation. Eligibility depends on your state of residence, the categories of your data that were involved, and any losses you have suffered. Dapeer Law will review your notice at no cost.
How much money could I receive from a class action lawsuit? +
Data breach class action recoveries vary significantly. Settlements typically range from a few hundred dollars for basic out-of-pocket losses to several thousand dollars for documented identity theft, with class size, damages, and negotiation all affecting the final amount. No payout is guaranteed, and this investigation has not yet resulted in a settlement.
What personal information was exposed in the breach? +
the Massachusetts filing lists Social Security numbers and driver's license numbers as breached
Did Navigate360 offer free credit monitoring? +
Yes. The Massachusetts and South Carolina copies of the letter offer complimentary credit monitoring and identity protection services through HaystackID. The posted letters do not show the number of months. The letter says to enroll at www.equifax.com/activate with the activation code in your letter, within 90 days from the date of the letter. Enrollment is separate from, and does not waive, your right to pursue a claim.
How many people were affected by the Navigate360 breach? +
Navigate360 has not disclosed a total number of affected individuals in the available filings. The Massachusetts filing lists 1,096 Massachusetts residents and the South Carolina filing lists 10,297 South Carolina residents; these are state counts only. This page will be updated as additional information becomes available.
Is there a deadline to take legal action? +
Yes. Statutes of limitations for data breach claims vary by state and legal theory, typically ranging from one to six years. Waiting can permanently bar your claim. Contact us as soon as possible for a free evaluation.
How do I get a copy of the official breach notice? +
Sample copies of Navigate360's notice letter are posted by the Massachusetts Office of Consumer Affairs and Business Regulation and the South Carolina Department of Consumer Affairs (linked in Sources below). If you received a letter but no longer have it, Dapeer Law can assist you during your free consultation.
Sources & references
- Official breach notice filing · Massachusetts Office of Consumer Affairs and Business Regulation, Navigate360, LLC notice letter
- Secondary regulator report · South Carolina Department of Consumer Affairs, breach notice filing (Navigate360, LLC, reported Oct 27, 2026)
- Credit bureau freezes · Equifax · Experian · TransUnion
- Free weekly credit reports · AnnualCreditReport.com
- Identity theft recovery guide · FTC IdentityTheft.gov
Don't let the deadline decide for you. Submit your claim today.
You only have a limited window to act. Our team will review your notice, explain your options, and tell you whether you may be eligible to recover compensation, at no cost to you.
