If You Used the Thriveworks Patient Portal Between 2023 and 2025, You Could Claim Up to $10 from a $1.9 Million Settlement
Thriveworks Patient Portal Privacy Class Action Settlement
Thriveworks agreed to a $1.9 million settlement over allegations that its patient portal shared users' sensitive health information with Google and LinkedIn through tracking pixels -- without consent. Patients who used the www.thriveworks.com patient portal between April 25, 2023 and September 5, 2025 can submit a claim for up to $10.00 cash. The claim deadline is July 21, 2026.
Settlement fund
$1.9M
Common fund
Top payout
Up to $10
Cash payment per claimant
Claim deadline
Jul 21, 2026
41 days remaining
You may be owed money
Filing is free and takes a few minutes. Deadline: Jul 21, 2026.
Do you qualify?
You are a Class Member if ALL of the following apply:
- You used the www.thriveworks.com patient portal at any time between April 25, 2023 and September 5, 2025.
- Excluded: Thriveworks employees, officers, directors, agents, and affiliated entities; judges and their immediate family members; and anyone who timely opts out of the settlement.
Not sure if you qualify? Call the Settlement Administrator at (833) 386-6571, email info@ThriveworksPrivacySettlement.com, or visit ThriveworksPrivacySettlement.com.
What happened
Plaintiffs Jennifer Mosher and Lila Wakely filed this class action alleging that Thriveworks embedded third-party tracking technologies on its patient portal that transmitted users' sensitive personal and health-related information to Google and LinkedIn without their knowledge or consent. The lawsuit claims these disclosures violated the Florida Security of Communications Act (Fla. Stat. Section 934.03) and the federal Electronic Communications Privacy Act (18 U.S.C. Section 2511).
Thriveworks denies all allegations and denies any wrongdoing or liability. The parties agreed to settle to avoid the cost, risk, and uncertainty of continued litigation. As part of the settlement, Thriveworks has also agreed to review its website tracking software to ensure it is configured to prevent the collection of patient medical information without consent going forward.
How to file a claim
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1. Confirm you are eligible
You must have used the Thriveworks patient portal at www.thriveworks.com between April 25, 2023 and September 5, 2025.
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2. No documentation required
You do not need receipts, account records, or any supporting documents. Simply provide your name and contact information to verify your identity as a class member.
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3. File online or by mail
Submit your Claim Form online at ThriveworksPrivacySettlement.com/form/claim by July 21, 2026, or mail a paper Claim Form (available for download at ThriveworksPrivacySettlement.com) to: Thriveworks Privacy Settlement, PO Box 25226, Santa Ana, CA 92799.
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4. Receive your payment
Payments are expected on or before October 10, 2026, after the Court grants final approval at the August 4, 2026 Fairness Hearing and any appeal period expires. Payment will be made by check, PayPal, or Venmo. Checks expire 180 days after issuance, so deposit promptly.
Key dates
- Jul 21, 2026 Opt-out & objection deadline Upcoming
- Jul 21, 2026 Claim filing deadline Upcoming
- Aug 4, 2026 Final Fairness Hearing (8:30 a.m., in person or via Zoom) Upcoming
- TBD after final approval Payments issued to claimants Pending
The Fairness Hearing is scheduled for August 4, 2026 at 8:30 a.m. before the Honorable Stacy Youmans at the Circuit Court for the Fifth Judicial Circuit, Marion County, Florida (110 NW First Avenue, Ocala, FL 34475), or virtually via Zoom. The Court may reschedule, so check ThriveworksPrivacySettlement.com for updates.
Where the money is going
Thriveworks agreed to pay up to $1,900,000 as an aggregate cap covering all class member cash payments, attorneys' fees (up to one-third of the fund), service awards to the two named plaintiffs (up to $2,500 each), and all notice and administration costs.
All amounts are pending final court approval. The $10 per-claimant cap applies to individual payments. If the total of valid claims exceeds the remaining fund after fees and costs, individual payments may be reduced on a pro rata basis.
Common questions
How much money will I receive?
Each eligible class member can receive up to $10.00 in cash. No documentation is required. If the number of valid claims exceeds what remains of the fund after attorneys' fees, costs, and service awards, payments may be reduced proportionally.
Do I need to submit proof of purchase?
No documentation is required. You do not need to provide receipts, account numbers, or any other supporting records. Simply complete the Claim Form with your name and contact information.
What if I didn’t receive a notice?
You can still file a claim even if you did not receive a notice in the mail. Settlement notices were mailed starting May 22, 2026 to people identified in Thriveworks' records. If you used the patient portal during the class period and did not receive a notice, you may still be eligible. Visit ThriveworksPrivacySettlement.com or call (833) 386-6571 to confirm eligibility and get a Claim Form.
Does staying in the class affect my right to sue later?
If you stay in the class and the settlement is approved, you release Thriveworks and its affiliates from the claims resolved by this settlement, including claims under the FSCA and ECPA related to the tracking disclosures. If you want to preserve your right to sue independently, you must opt out by July 21, 2026 by mailing a written exclusion request to Thriveworks Privacy Settlement, ATTN: Exclusion Request, PO Box 25226, Santa Ana, CA 92799.
When will payments be sent out?
Payments are expected on or before October 10, 2026, after the Court approves the settlement at the August 4, 2026 Fairness Hearing and any appeals are resolved. Payments will be issued by check, PayPal, or Venmo -- your choice. Checks expire 180 days after issue.
Dapeer Law, P.A.
Consumer class action attorneys based in South Florida. We track settlements so you don’t have to.
Similar open settlements
This page is for informational purposes only and does not constitute legal advice. Dapeer Law, P.A. is not the administrator of this settlement and is not affiliated with Thriveworks Administrative Services, LLC and Thriveworks, Inc., Simpluris, Inc. (the Settlement Administrator), or Class Counsel Bursor & Fisher, P.A. of Bursor & Fisher, P.A. The case is Mosher, et al. v. Thriveworks Administrative Services, LLC, et al., Case No. 26-CA-0482, pending in the Circuit Court for the Fifth Judicial Circuit, Marion County, Florida before the Honorable Stacy Youmans. Class representatives are Jennifer Mosher and Lila Wakely. Thriveworks denies wrongdoing. This website is attorney advertising. Past results do not guarantee future outcomes.
