Amazon Prime FTC Subscription Settlement
Amazon Prime FTC Subscription Settlement
Amazon agreed to a $2.5 billion settlement with the Federal Trade Commission over allegations that Amazon enrolled consumers in Amazon Prime through deceptive flows and made cancellation difficult, in violation of the Restore Online Shoppers' Confidence Act. U.S. consumers who signed up for Prime between June 23, 2019 and June 23, 2025 may be eligible for refunds of up to $51, distributed either automatically or through a Claims Process Payment Group with a claim deadline of July 27, 2026. Amazon denies any wrongdoing or liability.
Settlement fund
$2.5B
Common fund
Top payout
Up to $51
Refund of Prime membership fees paid
Claim deadline
Jul 27, 2026
80 days remaining
You may be owed money
Filing is free and takes a few minutes. Deadline: Jul 27, 2026.
Do you qualify?
You are a Class Member if ALL of the following apply:
- Automatic Payment Group: U.S. consumers who signed up for Amazon Prime between June 23, 2019 and June 23, 2025, enrolled through a Challenged Enrollment Flow (Universal Prime Decision Page, Shipping Option Select Page, Prime Video enrollment flow, or Single Page Checkout), and used no more than three Prime benefits in any 12-month period during the class period. No action required; Amazon began sending these payments by December 24, 2025.
- Claims Process Payment Group: U.S. consumers who signed up for Prime, who either unintentionally enrolled through a Challenged Enrollment Flow or unsuccessfully attempted to cancel through the online cancellation process between June 23, 2019 and June 23, 2025, used fewer than ten Prime benefits in any 12-month period of enrollment, and did not already receive an Automatic Payment under this Settlement.
- Eligibility analysis for the Challenged Enrollment Flow and the Prime benefit count is completed automatically. Claimants only need to confirm whether they unintentionally enrolled or unsuccessfully attempted to cancel.
- Excluded: Consumers who already received an Automatic Payment under this Settlement; they cannot also submit a Claims Process Payment claim.
Not sure if you qualify? Call the Settlement Administrator at 1-888-999-8094, email admin@SubscriptionMembershipSettlement.com, or visit SubscriptionMembershipSettlement.com.
What happened
The Federal Trade Commission filed this enforcement action against Amazon.com, Inc., alleging that Amazon violated the Restore Online Shoppers' Confidence Act in connection with Amazon Prime. The FTC alleged that Amazon obtained consumers' billing information before clearly and conspicuously disclosing material terms for Prime, failed to obtain consumers' express informed consent for Prime enrollment, and failed to provide simple mechanisms for consumers to cancel their Prime memberships.
Amazon defended the case and did not admit liability in the settlement. On September 25, 2025, the U.S. District Court for the Western District of Washington entered a $2.5 billion settlement, under which refund payments are distributed in two groups: an Automatic Payment Group, which received payments by December 24, 2025 without any action required, and a Claims Process Payment Group, which can submit claims through July 27, 2026. Because this is a federal enforcement action rather than a private class action, there is no opt-out process and no separate Final Fairness Hearing.
How to file a claim
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1
Confirm which payment group applies
If you signed up for Amazon Prime between June 23, 2019 and June 23, 2025 through a Challenged Enrollment Flow and used no more than three Prime benefits in any 12-month period, you should have received an Automatic Payment by December 24, 2025; no action is required. If you signed up for Prime, either unintentionally enrolled through a Challenged Enrollment Flow or unsuccessfully tried to cancel through the online cancellation process during the class period, used fewer than ten Prime benefits in any 12-month period, and did not receive an Automatic Payment, you may qualify for a Claims Process Payment.
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2
Wait for or check your eligibility notice
Eligible consumers in the Claims Process Payment Group are receiving notice by email or postal mail by January 28, 2026 with instructions on how to submit a claim form. If you did not receive a notice but believe you are eligible, you may still submit a claim through the settlement website. The claim filing window opened on January 5, 2026.
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3
File your claim form online or by email
Submit your claim form online at veritaconnect.com/subscriptionmembershipsettlement by July 27, 2026, or by email to info@subscriptionmembershipsettlement.com. The claim form will ask you to confirm whether you were unintentionally enrolled in Prime and/or unsuccessfully attempted to cancel between June 23, 2019 and June 23, 2025. You do not need to provide records of which Challenged Enrollment Flow you used or how many Prime benefits you used; that analysis is completed for you.
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4
Receive your payment
Approved Claims Process Payments will be made by Amazon by approximately September 2026 via PayPal, Venmo, or a mailed check. Payments are calculated as the actual Prime membership fees you paid during the class period, up to $51, minus any prior refunds, credits, or chargebacks. Amazon has 30 days to review each claim form once submitted, and the third-party Claims Administrator typically returns claim status decisions in July or August 2026.
Key dates
- Sep 25, 2025 Opt-out & objection deadline Upcoming
- Jul 27, 2026 Claim filing deadline Upcoming
- Sep 25, 2025 Final Fairness Hearing (Court order entered (no future Fairness Hearing; FTC enforcement action)) Upcoming
- TBD after final approval Payments issued to claimants Pending
This is a federal government enforcement action brought by the FTC, not a private class action. The U.S. District Court for the Western District of Washington entered the settlement on September 25, 2025; there is no separate Final Fairness Hearing and no opt-out process. The claim filing window opened on January 5, 2026 and closes on July 27, 2026. For status updates, visit SubscriptionMembershipSettlement.com.
Where the money is going
The $2.5 billion settlement is paid directly by Amazon to consumers as refunds, not as a private class action common fund. Refund payments are distributed in two groups: the Automatic Payment Group, which received payments by December 24, 2025 without any action required, and the Claims Process Payment Group, which receives payments by approximately September 2026 after claim form review. Each eligible consumer can recover the actual Prime membership fees paid during the class period, up to $51, minus any prior refunds, credits, or chargebacks.
Payment amounts are based on the actual Prime membership fees each consumer paid during the class period, less any refunds, credits, or chargebacks already returned. Some consumers may receive less than $51, and consumers who only paid a small or nominal trial fee may receive less than $1. Because this is an FTC enforcement settlement rather than a common-fund class action, attorneys' fees, service awards, and administration costs are not deducted from individual claimants' refunds.
Common questions
How much money will I receive?
Eligible consumers can receive a refund of the actual Amazon Prime membership fees paid during the class period (June 23, 2019 to June 23, 2025), up to $51. Payments are reduced by any refunds, credits, or chargebacks already received. Some consumers who only paid a small or nominal amount for a Prime trial may receive less than $1.
Do I need to submit proof of purchase?
No documentary proof is required. The claim form will ask you to confirm whether you were unintentionally enrolled in Prime through a Challenged Enrollment Flow (Universal Prime Decision Page, Shipping Option Select Page, Prime Video enrollment flow, or Single Page Checkout) and/or unsuccessfully attempted to cancel through the online cancellation process between June 23, 2019 and June 23, 2025. You do not need to determine which Challenged Enrollment Flow applied to you or count your Prime benefits; that analysis is completed for you.
What if I didn’t receive a notice?
If you did not receive an Automatic Payment but believe you are eligible for compensation, you may still submit a claim form for a Claims Process Payment by July 27, 2026 at veritaconnect.com/subscriptionmembershipsettlement. You can also email a completed claim form to info@subscriptionmembershipsettlement.com, or call the Settlement Administrator toll-free at 1-888-999-8094.
Does staying in the class affect my right to sue later?
This is a government enforcement action brought by the FTC, not a private class action, so there is no opt-out process. The settlement applies to Amazon and all affected consumers. Submitting a claim form to receive your refund does not, by itself, require you to release private legal claims, but consumers should consult an attorney before relying on this page for any individual rights or remedies that are not part of this FTC enforcement action.
When will payments be sent out?
Automatic Payments were issued by December 24, 2025 via PayPal, Venmo, or a mailed check. For Claims Process Payments, Amazon has 30 days to review each claim form once submitted, and approved payments are expected to be made by approximately September 2026. The third-party Claims Administrator typically returns claim status decisions in July or August 2026.
Dapeer Law, P.A.
Consumer class action attorneys based in South Florida. We track settlements so you don’t have to.
Similar open settlements
This page is for informational purposes only and does not constitute legal advice. Dapeer Law, P.A. is not the administrator of this settlement and is not affiliated with Amazon.com, Inc., Verita Global (Settlement Administrator) (the Settlement Administrator), or Class Counsel Federal Trade Commission attorneys of U.S. Federal Trade Commission, Bureau of Consumer Protection (Plaintiff). The case is Federal Trade Commission v. Amazon.com, Inc., et al., Case No. 2:23-cv-00932-JHC, pending in the U.S. District Court for the Western District of Washington before the Honorable John H. Chun. Class representatives are Federal Trade Commission (Plaintiff in a government enforcement action). Amazon denies wrongdoing. This website is attorney advertising. Past results do not guarantee future outcomes.
