Carter Credit Union Data Breach Class Action Settlement
Carter Credit Union Data Breach Class Action Settlement
Carter Credit Union, which does business as Carter Federal Credit Union, agreed to settle a class action over a cyberattack between June 25 and July 2, 2025 that compromised files containing members' personal information. Class members can claim either a $50 cash payment with no documentation or reimbursement of up to $2,500 in documented out-of-pocket losses, plus three years of credit monitoring. The claim deadline is November 19, 2026.
Settlement type
Claims-made
No total fund; paid by Carter Credit Union
Top payout
$50 or up to $2,500
Plus 3 years of credit monitoring
Claim deadline
Nov 19, 2026
52 days remaining
You may be owed money
Filing is free and takes a few minutes. Deadline: Nov 19, 2026.
Do you qualify?
You are a Class Member if ALL of the following apply:
- Your personal information was compromised because of the Data Incident at Carter Credit Union that began on June 25, 2025.
- Class members are identified by Carter Credit Union's records, and notices were sent to them with a LoginID and PIN.
- The $50 alternative cash payment requires no documentation.
- Excluded: Carter Credit Union's officers, directors, and related entities, attorneys for the parties, and the Judge and the Judge's family and staff.
- Excluded: Anyone who opts out of the settlement by the October 20, 2026 deadline.
Not sure if you qualify? Call the Settlement Administrator toll-free at (866) 675-2433, email info@CCUDataSettlement.com, write to the Settlement Administrator at P.O. Box 25226, Santa Ana, CA 92799-9958, or visit CCUDataSettlement.com.
What happened
The lawsuit concerns a cyberattack on Carter Credit Union, doing business as Carter Federal Credit Union, that took place between June 25, 2025 and July 2, 2025. According to the settlement website, files that were compromised contained names, addresses, Social Security numbers, government ID numbers, financial information, medical and health insurance information, dates of birth, and other personal and health information. The Settlement Agreement puts the class at approximately 105,185 people.
Carter Credit Union denies any wrongdoing and liability, and the Court has not decided who is right. The parties agreed to settle to avoid the expense, risk, and uncertainty of continued litigation. This is a claims-made settlement, so there is no fixed settlement fund. Carter Credit Union will separately pay any attorneys' fees and service awards the Court approves.
How to file a claim
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1. Confirm you are eligible
You qualify if your personal information was compromised in the Carter Credit Union Data Incident that began June 25, 2025. Class members are identified from Carter Credit Union's records and were sent a Notice. If you are unsure, call the Settlement Administrator at (866) 675-2433.
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2. Choose your benefits
Choose one cash option: reimbursement of up to $2,500 for documented out-of-pocket losses incurred between June 25, 2025 and November 19, 2026, such as identity theft losses, credit monitoring fees, ID replacement costs, and postage, or an alternative $50 cash payment with no documentation required. You may also claim three years of CyEx Financial Shield Complete credit monitoring with $1 million of financial fraud insurance in addition to your cash option.
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3. File online or by mail
Submit your Claim Form online at the official claim portal by November 19, 2026. The online form requires the LoginID and PIN printed on the Notice sent to you. You can also download a paper Claim Form and mail it, postmarked by November 19, 2026, to the Settlement Administrator at P.O. Box 25226, Santa Ana, CA 92799-9958. Documented loss claims require supporting documentation. Settlement documents are posted at CCUDataSettlement.com.
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4. Receive your benefits
Payments and credit monitoring are provided if the Court grants final approval at the November 30, 2026 Final Approval Hearing and after any appeals are resolved. No follow-up is required once your claim is submitted.
Key dates
- Oct 20, 2026 Opt-out & objection deadline Soon
- Nov 19, 2026 Claim filing deadline Upcoming
- Nov 30, 2026 Final Fairness Hearing (9:30 a.m. CT) Upcoming
- TBD after final approval Payments issued to claimants Pending
The Final Approval Hearing is scheduled for Monday, November 30, 2026 at 9:30 a.m. CT at the 1st Judicial District Court, 501 Texas Street, Shreveport, LA 71101. The Court will also consider Class Counsel's request for up to $400,000 in attorneys' fees and service awards of $2,000 for each Class Representative, which Carter Credit Union will pay separately. Opt-out requests and objections are due by October 20, 2026. The Court may move the hearing, so check CCUDataSettlement.com for updates before traveling.
Where the money is going
This is a claims-made settlement. There is no fixed settlement fund; Carter Credit Union pays each valid claim directly, subject to the per-claimant limits below. Attorneys' fees and service awards are paid separately by Carter Credit Union and are not deducted from class member benefits.
All amounts listed above are pending and subject to final court approval at the Final Approval Hearing. The Court may award less than the amounts requested. Documented loss reimbursements are paid only for valid, documented losses up to the $2,500 limit.
Common questions
How much money will I receive?
You can choose either an alternative cash payment of $50, which requires no documentation, or reimbursement of up to $2,500 for documented out-of-pocket losses incurred between June 25, 2025 and November 19, 2026. You cannot receive both cash options. You may also claim three years of CyEx Financial Shield Complete credit monitoring with $1 million of financial fraud insurance.
Do I need to submit proof of purchase?
The $50 alternative cash payment does not require documentation. Claims for out-of-pocket losses of up to $2,500 require documentation supporting the loss. You still need to submit a valid Claim Form, and the online form requires the LoginID and PIN on your Notice.
What if I didn’t receive a notice?
Class members are identified from Carter Credit Union's records, and the online claim form requires a LoginID and PIN from the Notice. If you believe your information was compromised but you did not receive a Notice or no longer have your LoginID and PIN, contact the Settlement Administrator at (866) 675-2433 or info@CCUDataSettlement.com before the November 19, 2026 deadline.
Does staying in the class affect my right to sue later?
If you stay in the settlement, you give up the right to be part of any other lawsuit against Carter Credit Union over the legal issues resolved by this settlement, whether or not you file a claim. The full release is in Section VII of the Settlement Agreement. To keep those rights, you must opt out by October 20, 2026.
When will payments be sent out?
Benefits are provided if the Court grants final approval at the November 30, 2026 Final Approval Hearing and after any appeals are resolved. An appeal can add a year or more to that timeline.
Dapeer Law, P.A.
Consumer class action attorneys based in South Florida. We track settlements so you don’t have to.
Similar open settlements
This page is for informational purposes only and does not constitute legal advice. Dapeer Law, P.A. is not the administrator of this settlement and is not affiliated with Carter Credit Union d/b/a Carter Federal Credit Union, Simpluris (the Settlement Administrator), or Class Counsel Leigh S. Montgomery of Ellzey Kherkher Sanford Montgomery, LLP, Mariya Weekes of Milberg, PLLC, and A. Brooke Murphy of Murphy Law Firm. The case is Ellis, et al. v. Carter Credit Union d/b/a Carter Federal Credit Union, Case No. 662980-C, pending in the 1st Judicial District Court for the Parish of Caddo, State of Louisiana before the presiding judge. Class representatives are Tina Ellis, Billy Smith, Corina Gonzalez, Lakeyshia Brown, Alan Kaufman, Belinda Harris, Yolanda Jackson, Steve Bamburg, and Olivia Lewis. Carter Credit Union denies wrongdoing. This website is attorney advertising. Past results do not guarantee future outcomes.