Amwell LiveHealth Online Privacy Class Action Settlement
Amwell LiveHealth Online Privacy Class Action Settlement
American Well Corp. (Amwell) agreed to a $2,037,751.46 settlement of claims that it disclosed users' medical information and confidential communications to third parties without permission through the appointment booking tool on LiveHealth Online. People who used the tool between October 2024 and August 2025 can claim an equal pro rata cash payment, estimated at $51.14 to $102.29. The claim deadline is October 30, 2026.
Settlement fund
$2.04M
Common settlement fund
Top payout
Est. $51 to $102
Equal pro rata share per valid claim
Claim deadline
Oct 30, 2026
32 days remaining
You may be owed money
Filing is free and takes a few minutes. Deadline: Oct 30, 2026.
Do you qualify?
You are a Class Member if ALL of the following apply:
- You are a person in the United States who used the appointment booking tool on LiveHealth Online, on the website, iOS app, or Android app.
- Your use of the tool was between October 2024 and August 2025.
- Excluded: Anyone who opts out of the settlement by the October 30, 2026 deadline.
- Excluded: Persons excluded under the Settlement Agreement. See the Notice at LiveHealthOnlineSettlement.com for the full list of exclusions.
Not sure if you qualify? Call the Settlement Administrator at (888) 369-3797, email info@LiveHealthOnlineSettlement.com, write to LiveHealth Online Settlement, c/o Settlement Administrator, P.O. Box 25226, Santa Ana, CA 92799-9958, or visit LiveHealthOnlineSettlement.com.
What happened
The lawsuit claims that American Well Corp. (Amwell) disclosed its customers' medical information and confidential communications to third parties, without permission, through the appointment booking tool on LiveHealth Online. The plaintiffs allege this violated the Federal Wiretap Act, the California Invasion of Privacy Act, the California Confidentiality of Medical Information Act, the California Constitution, and common law.
Amwell denies that it violated any law, and the Court has not decided who is right. Amwell agreed to settle to avoid the uncertainties and expenses of continuing the case. The $2,037,751.46 Settlement Fund pays equal pro rata payments to class members who file valid claims, after settlement administration expenses, attorneys' fees and costs, and any incentive award.
How to file a claim
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1. Confirm you are eligible
You qualify if you used the appointment booking tool on LiveHealth Online, through the website, iOS app, or Android app, between October 2024 and August 2025. If you are unsure, call the Settlement Administrator at (888) 369-3797.
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2. Understand the payment
There is one benefit: an equal pro rata share of the net Settlement Fund for each class member who files a valid claim. The settlement website estimates payments of about $51.14 to $102.29 per person. The final amount depends on the number of valid claims and the fees and costs the Court approves. You can choose a check, PayPal, or Venmo.
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3. File online or by mail
Submit the Claim Form online at the official claim portal by October 30, 2026, or download a paper Claim Form and mail it to LiveHealth Online Settlement, c/o Settlement Administrator, P.O. Box 25226, Santa Ana, CA 92799-9958 by that date. The online form asks for the LoginID and PIN printed on the Notice sent to you. If you did not receive a Notice, contact the Settlement Administrator at (888) 369-3797 or info@LiveHealthOnlineSettlement.com. The Notice and FAQs are posted at LiveHealthOnlineSettlement.com.
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4. Receive your payment
Payments are sent about 45 days after the Court grants final approval at the January 15, 2027 Final Approval Hearing and any appeals are resolved. Checks are valid for 180 days. No follow-up is required once your claim is submitted.
Key dates
- Oct 30, 2026 Opt-out & objection deadline Upcoming
- Oct 30, 2026 Claim filing deadline Upcoming
- Jan 15, 2027 Final Fairness Hearing (9:00 a.m. PT) Upcoming
- TBD after final approval Payments issued to claimants Pending
The Final Approval Hearing is scheduled for Friday, January 15, 2027 at 9:00 a.m. in Department 8A of the Sacramento County Hall of Justice. The Court will also consider Class Counsel's request for attorneys' fees of up to one-third of the fund plus costs and an incentive award of up to $5,000 for the class representative. Opt-out requests and objections are due by October 30, 2026. The Court may move the hearing, so check LiveHealthOnlineSettlement.com for updates before traveling.
Where the money is going
Amwell will pay $2,037,751.46 into a Settlement Fund. The fund covers equal pro rata payments to class members who submit valid claims, settlement administration and notice expenses, attorneys' fees and costs, and the class representative's incentive award. Because payments are pro rata, the final amount per claimant depends on how many valid claims are filed.
All amounts listed above are pending and subject to final court approval at the Final Approval Hearing. The Court may award less than the amounts requested. The $51.14 to $102.29 range is an estimate and the actual payment depends on the number of valid claims.
Common questions
How much money will I receive?
Each class member who files a valid claim receives an equal pro rata share of the net Settlement Fund. The settlement website estimates about $51.14 to $102.29 per person. This is not guaranteed and depends on the number of valid claims and Court-approved fees and costs.
Do I need to submit proof of purchase?
No proof of harm or loss is described. You need to submit a valid Claim Form confirming you used the LiveHealth Online appointment booking tool during the class period. The online form asks for the LoginID and PIN on your Notice.
What if I didn’t receive a notice?
The online Claim Form uses the LoginID and PIN printed on the Notice. If you used the LiveHealth Online appointment booking tool between October 2024 and August 2025 but did not receive a Notice, contact the Settlement Administrator at (888) 369-3797 or info@LiveHealthOnlineSettlement.com, or download the paper Claim Form, before the October 30, 2026 deadline.
Does staying in the class affect my right to sue later?
If you stay in the settlement, you release Amwell and certain affiliates from the claims resolved by this settlement, whether or not you file a claim. To keep your right to sue over these claims, you must opt out by October 30, 2026.
When will payments be sent out?
Payments are distributed about 45 days after the Court grants final approval at the January 15, 2027 Final Approval Hearing and after any appeals are resolved. An appeal can add a year or more to that timeline.
Dapeer Law, P.A.
Consumer class action attorneys based in South Florida. We track settlements so you don’t have to.
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This page is for informational purposes only and does not constitute legal advice. Dapeer Law, P.A. is not the administrator of this settlement and is not affiliated with American Well Corp., Simpluris (the Settlement Administrator), or Class Counsel Philip L. Fraietta of Bursor & Fisher, P.A. and Scott R. Drury of Drury Legal, LLC. The case is Polk v. American Well Corp., Case No. 25CV026746, pending in the Superior Court of the State of California, County of Sacramento before the Honorable Richard K. Sueyoshi. Class representatives are Virginia Polk. Amwell denies wrongdoing. This website is attorney advertising. Past results do not guarantee future outcomes.